Terms & Conditions – ÉLANE WELLINGTON
Last updated: 13 September 2026
Welcome to ÉLANE WELLINGTON. These Terms & Conditions govern your use of our website and any purchases made through our online store.
Throughout these Terms, the terms “we”, “us” and “our” refer to ÉLANE WELLINGTON.
By accessing our website or placing an order with us, you agree to these Terms & Conditions and to the policies referenced on our website.
1. General
By using this website, you confirm that you are legally capable of entering into a binding agreement or that you have the permission of a parent or legal guardian where required.
We reserve the right to update or modify these Terms & Conditions where reasonably necessary. The version applicable to your purchase is the version available at the time your order is placed.
Nothing in these Terms is intended to exclude, restrict or modify any consumer rights that cannot lawfully be excluded or restricted.
2. Products
We aim to describe and display our products as accurately as reasonably possible. However, colours may appear slightly different depending on your device, screen settings and lighting.
Product measurements may vary slightly due to the manufacturing process. Customers are encouraged to consult the relevant size guide before placing an order.
We reserve the right to modify our product range and discontinue products at any time.
3. Prices and Payment
Prices are displayed in the currency shown on our website at the time of purchase.
The total price payable will be displayed before you complete your order. Any applicable taxes, shipping charges or other charges will be disclosed during checkout where required.
Payment must be successfully authorised before an order can be processed.
We reserve the right to correct genuine pricing or typographical errors. If an error affects an order you have already placed, we will contact you before proceeding where required.
4. Orders
After placing an order, you will receive an order confirmation at the email address provided during checkout.
An order may be cancelled or refunded by us where reasonably necessary, for example if a product is unavailable, payment cannot be processed, an obvious pricing error has occurred, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been received, the applicable amount will be refunded.
5. Shipping and Delivery
We currently offer shipping to New Zealand in accordance with our Shipping Policy.
Estimated delivery times shown on our website are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing and unusually high order volumes.
We will make reasonable efforts to ensure orders are delivered within the timeframe communicated to the customer.
Please refer to our Shipping Policy for current processing times, estimated delivery times and further shipping information.
6. Returns and 30-Day Return Policy
ÉLANE WELLINGTON offers eligible customers a 30-day return period, subject to the conditions set out in our Return & Refund Policy.
Unless a longer mandatory period applies under applicable law, the 30-day period begins when the order is received.
Returned products should be unworn, unused and, where reasonably possible, returned in their original condition with applicable tags attached.
Certain products may be excluded from change-of-mind returns where permitted by law, including personalised products and certain sealed hygiene-sensitive products once the seal has been broken.
Please consult our Return & Refund Policy before returning an item.
Nothing in our voluntary return policy limits any rights or remedies available to consumers under applicable consumer protection law.
7. Faulty, Damaged or Incorrect Products
If you receive an item that is faulty, damaged, materially different from its description, or different from the product you ordered, please contact our customer support team as soon as reasonably possible.
Where applicable consumer law entitles you to a remedy, we will provide the appropriate remedy, which may include repair, replacement or refund depending on the circumstances.
Your statutory consumer rights are not limited by our voluntary return policy.
8. Order Information
Customers are responsible for providing accurate contact, delivery and payment information when placing an order.
If you discover an error in your shipping information, please contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered fulfilment or been dispatched.
9. Promotions and Discounts
Promotions, discount codes and special offers may be subject to additional conditions displayed with the relevant promotion.
Unless otherwise stated, promotional offers cannot be combined.
Promotional pricing and availability may change, but any changes will not affect orders already validly completed at the agreed price.
10. Intellectual Property
The content of this website, including our branding, text, graphics and other original materials, is owned by or licensed to ÉLANE WELLINGTON and is protected by applicable intellectual property laws.
You may not reproduce, distribute, commercially exploit or otherwise use our protected content without prior permission, except where permitted by law.
11. Third-Party Services
Our website may use or contain links to third-party services, including payment providers, shipping providers and other technology providers.
Where you choose to interact directly with a third-party service, its own terms and privacy practices may also apply.
We are not responsible for independent third-party websites that we do not operate or control, except to the extent responsibility cannot lawfully be excluded.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
By using our website, you acknowledge that certain information may be processed by service providers where necessary to operate our store, process payments, fulfil orders and provide customer support.
13. Consumer Rights
Nothing in these Terms & Conditions is intended to exclude or restrict rights available to consumers under mandatory applicable law.
Customers in New Zealand may have rights under applicable New Zealand consumer protection legislation, including the Fair Trading Act and Consumer Guarantees Act.
Where a provision of these Terms conflicts with a mandatory consumer right, the mandatory consumer right will prevail.
14. Complaints
If you have a question or complaint regarding an order, please contact our customer support team.
We aim to review and respond to customer enquiries within a reasonable timeframe.
Contacting us promptly may help us investigate an issue more effectively, but nothing in this section removes or shortens any statutory rights or legal claim periods available to you.
15. Limitation of Liability
To the maximum extent permitted by applicable law, ÉLANE WELLINGTON will not be liable for losses that were not reasonably foreseeable as a result of a breach of these Terms.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, nor does it limit mandatory consumer rights.
16. Governing Law
These Terms & Conditions are governed by the laws applicable to the business, subject to any mandatory consumer protections that apply to customers in their country of residence.
Nothing in this section deprives a consumer of protections that cannot legally be excluded by agreement.
17. Company Information & Contact
ÉLANE WELLINGTON is dedicated to serving customers across New Zealand, while our customer care and administrative operations are managed from the Netherlands.
Customer Service: support@elanewellington.com
Registered office: Bilthoven, The Netherlands
Registration Number: 42154336
VAT ID: NL869953898B01
Customer support enquiries can be submitted through the Contact Us page on our website.