Refund and return policy

Cancellation Policy

We understand that situations may arise in which you may need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while keeping our order processing smooth and timely. Cancellation Time frame If you wish to cancel your order, you must notify us within 12 hours of completing your purchase. During this initial period, orders typically have not yet entered the processing phase, making cancellation possible. Orders Already in Processing After the 12-hour window, your order may already be:

• Processed
• Packed
• Preparing for shipment
• Shipped or transferred to the courier Once your order has reached any of these stages, cancellation is no longer guaranteed. In such cases, we kindly ask that you wait until your order arrives. You may then begin a return request in accordance with our return policy. Customer Support If you need help or want to request a cancellation, feel free to contact our support team at: Support@elanewellington.com

Return Policy – Important Notice

Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase. Returning a Product Time frame You have 30 days after receiving your product to request a return. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

Returned items must be:

• Unused
• In their original packaging
• In the same condition as received

We are not responsible for damage caused by:

• Misuse
• Negligence
• Improper handling, Only manufacturing defects are covered under our return policy. Exceptions For hygiene reasons, certain products cannot be returned, such as:
• Underwear
• Lingerie
• Other sealed hygiene items (once opened) 

How to Start the Return Process To request a return:

•  please email us at: support@elanewellington.com with the following details: 
• Your order number
• The reason for the return
• A photo of the item, in case of damage
• Your contact information

Refund Procedure 

Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request. If approved, your refund will be processed within 30 days and applied to your original payment method. Delayed or Missing Refunds If you have not received your refund after 30 days:

• Double-check your bank or card account 
• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping method
• We are not responsible for returns that are lost in transit
• Returns must be sent to the warehouse.

Shipping costs are at the customer's expense. Exceptions – Defective or Incorrect Products If you receive a defective or incorrect item:

• We will send you a replacement at no cost
• If the issue repeats on the second delivery, you will receive a full refund Order Cancellation Orders cannot be cancelled after 12 hours of being placed, due to our automated processing system. For further information or questions, contact us at: Support@elanewellington.com